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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Promised $25 Credit Never Applied, Account Hijacked and Balance Spent
- Months-Late FlexPay Refunds on Two Cancelled Accounts, Long Hold Times
- Phone Died at 18 Months, New Phone Followed by $700 Overage Bill
- Customer service
- Mail-In Rebate Rejected and Hidden Transaction Fee on Advertised Phone Deal
- Stay away from metro pcs! Atlanta And Dallas and Texas
- Guam Call Rate Jumped From 69 Cents to $3.99 Unannounced
- Rebates Not Honored, Poor Sales Information and No Help With Broken Phones
- Out-of-Warranty Fee of $105 Charged for Sidekick LX, Liquid Damage Unexplained
- Eight-Year Customer Forced Into New Contracts, Mistakes and Rude Supervisors
- Refund of $200 Cancellation Fee Promised After Move Abroad, Never Paid
- Fifth Replacement Sidekick, Loaner Phone Deposit Contradicted Rep Promises
- Restocking Fee of $170 Charged After Defective Phone Return Deemed Late
- International Calls Dropped Repeatedly, Each Attempt Charged, Billing Cycle Misinformation
- Collection Notice for $184.17 on Phone Account Never Opened
- Collection Bill from AFNI for Carrier Account Never Opened
- Phone service/quality of phones
- Customer service
- Global text messaging - global text messaging
- Located - corporate info and phone number Richardson Texas