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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Phone Suspension Call Ignored, $1100 in South Africa Roaming Charges Billed
- No Grace Period, Late Fees Charged When Bills Arrive Late
- Store Created Two Family Plan Contracts, Refund Refused After Manager Left
- Assured No Roaming Charges Out of State, Then Billed $573
- Charged Twice for Disconnecting Service, Two Years of Unreported Payments
- G1 Unlimited Data Plan Quoted at $34.99 by Four Staff, Never Added
- No Base Reception, Promised Penalty-Free Cancellation, Then Sent to Collections
- NOT user friendly
- Fifty Dollar Mail-In Rebate Rejected for Invalid Date, Wife Denied Earlier
- Ad service no help
- 15 Percent Bonus Minutes on $100 Prepaid Refill Never Credited
- Contract Extended After Plan Change, Executive Customer Service Dismissive
- Eighteen Dollar Phone Upgrade Fee Criticized as a Junk Fee
- Missing Handset Payment Doubled Two Monthly Bills, Hold Times and Dispute
- Google G1 Phone Has Poor Signal, Refund Refused After Weeks of Calls
- Hotspot Day Pass Account Reopened Fraudulently, $159.96 Refund Reversed
- Promised Upgrade Discount Withdrawn, Told to Wait 22 Months
- Charged $250 for Returned Phone Reported Stolen, Bound to New Contract
- Over charging
- Paperless Billing Switch Back Charges Monthly Fee, Constant Billing Errors