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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- MyFaves Free Flight Requests Rejected, Executives Unreachable
- Water Damage Charge of $100 Added After Phone Return, No Proof Given
- Duplicate Monthly Charges on Credit Card Despite Cancelled EasyPay
- Store Employee Failed to Add Unlimited Texting, Then Billed $600
- No Coverage at Home, Cancellation Window Lapsed Awaiting Tech Callback
- Promised Free Flight Never Delivered, Bounced Between Two Companies
- Defective Sidekick Slide Replaced Twice, Different Model Exchange Refused
- Pay As You Go Minutes Vanished, Supervisor Callback Never Came
- Eighteen Dollar Upgrade Fee Charged on Daughter's New Phone
- Kiosk Salespeople Promised Same Price as Metro, Bill Far Higher
- Billed for Returned Phones and Cancelled Service for Over a Year
- Contract Extended Twice Without Notice, $783 Balance After Layoff
- Charged Twice for Bill, Overdrawn Account and Insufficient Funds Fees
- Unwarranted $200 Cancellation Fee and Rude Quality Care Specialist
- Bill Payment Misapplied, Company Cites Small Print and Late Fees
- Refund Check of $76 Still Not Sent After Phones Returned
- Debited $318.61 for Restocking Fee on Phone Never Received
- Prepaid Plan Bonus Minutes Missing and Overcharged 11 Cents a Minute
- Phones Ordered After Craigslist Seller Added Account Credit, Billed $941
- Daughter's Phone Replaced Twice and SIM Card Failures on Family Phones