Howdy,
On 16th of October I have purchased a new Motorola Active Canary
Yellow Phone directly from the T-Mobile USA Website as advertised on
their company's website:
http://www.t-mobile.com/shop/phones/
According to their promotion, I was to get a phone priced at $159.99
for only $29.99 after a $80 instant discount and $50 Mail-In Rebate.
The offer required a 2-year extension of my service contract.
My complaint is regarding the fact that T-Mobile's offer is fraudulent
and the company 1) did not honor their Mail-In Rebate Offer, 2)
Included a Hidden Charge of $20 as a transaction fee (not reflected in
their advertised price of only $29.99), 3) provided rude and
unsatisfactory customer service, and 4) extended my service contract
by 2 years on the basis of an offer they did not fulfill.
After I have carefully filled all the required forms by following the
written instructions and sent ALL possible product numbers on the
product box AND the envelope, T-Mobile sent me a Rebate Rejection
letter stating that: "The complete sticker panel submitted does not
contain a valid T-Mobile SKU/Product #". The provided reasoning for my
rebate rejection is not satisfactory and I am highly dissatisfied with
T-Mobile's failure to honor the offer advertised on the company's
website. I have been a customer of T-Mobile since the company started
their US-based business in 2002 and I am highly disappointed with
their treatment of such a loyal customer.
As far as I can understand, my case is not
isolated, and this is really sad:
http://articles. Latimes.com/sep/30/business/fi-lazarus30
The end result of my transaction with T-Mobile is a $106.07 new phone
charge added to my bill, 2 year contract service extension, and a
rejected rebate offer letter for a phone advertised on T-Mobile.com
for $29.99.By any standard the offer is fraudulent and I am
dissatisfied with the company's service.
It's not for the $50 that I am mad about... It's about the way the company does business with a loyal customer that has been with them since they started their US-based business and the general deceptive policies that have been used to victimize a large number of consumers, as I can see from so many other reports. I will not let this go, because it is a matter of principle, I will go to BBB, FTC, FCC, and exhaust all possible channels to complain and announce the deceptive business policies of T-Mobile. I will then find another service provider even if I have to pay cancellation fees, because again, it is a matter of principle not to stay as their customer when they have shown fraudulent and deceptive treatment of their customers.
Good luck to all of you and thanks to the complaint for providing the channels for Consumer Protection.
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