Quite simply, with almost 18 months gone on my T-Mobile & it's almost Thanksgiving, I'm quite thankful for the fact that my 2 year contract has only 7 more months! Yippee! June 26, my nightmare with T-Mobile will be over.
The straw that broke the 'camel's back' was drawn tonite, 11-22-08, when my daughter called T-Mobile to report that her SIDEKICK3, (the fifth in 18 months, yes #5), replacement phone wasn't functioning properly.
1.) She spent 50 minutes on her friends cell to try to rectify the problem, only to be cut-off by a rude & condesending 'customer rep' by the name of Rashonda #11282529.
2.) Then Meg, my daughter, & I placed a three (3) way call to T-Mobile. We spoke to Jeremy #3828993 (customer service) & Leandra, who repeatedly assured us that Meg, because of the extra insurance that I carry & pay for monthly, could go to any T-Mobile Authorized Dealer& pick up a "loaner phone free of charge". Quote them both, "this is why you have paid the insurance premiums, right? We're so sorry for the inconvience!" They both gave us 200 minutes, to boot!
3.) Meg then went to the T-Mobile store in CHICAGO RIDGE, IL, & was told by "JOSH, THE SELF-PROCLAIMED" manager that a $70.00 dollar deposit was required for the loaner... Huh? At that point, Meg called me quite P.O.'d.
I told her to remain in the store until I got an answer from CUSTOMER SERVICE.
4.) I called T-Mobile CUSTOMER SERVICE immediately & asked to be connected to a supervisor. Almost at once, I was connected to a "SUPERVISOR", Terry #0653228, who was arrogant & quite rude, told me that the Reps Jeremy & Leandra BOTH GAVE Meg & I THE WRONG INFO. WHAT???
In Sum, my over-all experience with T-Mobile has left me with a VERY BAD TASTE. It's a shame that thier so-called 'BUSINESS' practices are SO VERY CROOKED!
0 comments