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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Agent could not find tickets and rebooking failed after hours on phone
- Vacation package booked at wrong price and refund incomplete
- Price match guarantee required two hours on the phone
- Quoted price higher than actual hotel charge with no adjustment
- Flight cancelled by weather and only partial refund received
- Hotel booking dates changed by a month and refund refused
- Deceptive advertising of star hotel ratings
- Charged $2,753.76 for tickets after bidding $50 each
- Charged for airline tickets after cancelling booking and refund refused
- Hotel photo showed a pool but hotel had no pool
- Assigned London hotel rated below the advertised four stars
- Winning bid only saved three dollars versus hotel website
- Car rental pickup changed to airport and no fix offered
- Reservation cancelled by booking site without consent, upgrade fee paid
- Return and outbound flight dates reversed, $100 cancel fee charged
- Hotel refused check-in despite paid confirmation, then extra charges attempted
- Name your own price first class bid accepted as economy ticket
- Booked hotel was far below requested 3 star, another booking turned away
- Rental car found at half the price hours after reservation, refund refused
- Hotel refused room for four after booking advice, $800 charged