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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Name-your-price hotel booking was 277 miles from requested city
- Advertised hotel savings did not exist and room rate matched hotel
- Debit card money held for two weeks after rental car mistake
- Double charged for rebooked itinerary and no help from customer service
- Penalties and missing credit after children too ill to fly
- Car rental pickup time change refused and dismissive email
- Paid $71 through Priceline for room quoted at $45.99
- Bid saved only 40 dollars and no way to reach customer service
- Booked two star hotel was dirty, unsafe and rated one star
- Hidden $18 per night parking charge and scripted customer service
- Flight cancelled by airline and refund refused due to credit card dispute
- Refused to cancel reservation made in error on keyboard
- Charged for flight cancelled by airline and refused a refund
- Name-your-price hotel bid cannot accommodate children in room
- Hotel advertised as downtown Phoenix was five miles away
- Accidental ticket purchase and cancellation refused, child fare charged in full
- Phone numbers given to Wyndham Vacation Resorts causing nuisance calls
- Billed twice for same hotel room and could not reach anyone
- Charged $253 for flight after bid with no confirmation
- Duplicate ticket booked after internet outage and refund refused