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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Interest raised to 29.99% after card paid off in full
- Lease penalty pursued despite active duty move to Japan
- $14.95 expedite fee on Circuit City card payments
- Introductory 0% transfer offer became 28% interest
- Due date moved from 27th to 21st after choosing it
- Fixed 9.9% rate raised to 23.9% after account acquisition
- Card rate raised from 7.99% to 31.24% for using credit line
- Existing balance APR raised from 9.99% to 21.24% after missed notice
- Subscription charges and difficulty closing account over husband
- Payment Protector plan charged despite promise of no fee
- Purchase rate raised from 8.99% to 29.99% via mailed notice
- Mortgage payment never credited and reported late to bureaus
- Rate raised from 7.9% to 24% after one missed payment
- APR raised without notice after Wachovia accounts merged
- Default APR applied citing credit report without explanation
- Fourteen collection calls in one day over late car payment
- Mortgage overpayment refund check delayed and stop payment placed
- Online billing switched without consent, then derogatory credit mark
- Unauthorized $98 payment protection charge after telemarketing call
- Rate hiked for no reason so I opted out