Independent profile — not affiliated with JPMorgan Chase
JPMorgan Chase Reviews & Complaints
← Back to the full JPMorgan Chase profile
REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Change in terms notice disguised as junk mail on closed account
- Prepayment penalty of $3000 found when refinancing again
- Minimum payment and rate raised to 29.99% without late payment
- Rate raised from 7.9% to 26.7% over claimed debt ratio
- Overlimit fee of $39 charged for going over credit limit
- Late and returned check fees after phone payment was lost
- Payoff interest billed after paying the quoted card payoff amount
- Phishing survey posing as bank asks for card numbers and passwords
- Rate raised to 30% despite good credit and charge declined
- Interest rate raised from 5.99% to 29.99% over credit profile
- Two card balances barely reduced after a year of payments
- 1.99% fixed APR offer raised to 18.24% on convenience checks
- Rate raised from 9% to 29.99% after promotional check use
- Auto loan payment taken after dealership paid off loan
- Disputed late fee led to ignored letters and 28.55% rate
- Card offered 0% for 15 months arrived with different terms
- Late fee and 26.49% rate after payment a few days late
- Unauthorized hazard insurance added to second mortgage payment
- Card practices push users into penalties and a 23.49% rate
- Raised APRs applied to past purchases on existing balances