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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- APR raised to 28.24% after payment one day late
- Account frozen over judgment and $125 processing fee charged
- Fixed 7.99% APR raised to variable 21.24% on existing balance
- Obscure rate increase notices sent on three credit card accounts
- Credit card closed without notice and 43,000 reward points lost
- Credit card rate raised over 30% so I paid off and cancelled
- High balance business card closed and rate raised to 29.99%
- APR raised from 9.99% to 27.99% despite perfect payment history
- 0% balance transfer rate raised to 19.99% without notice
- Foreign currency 3% surcharge and misleading explanations from reps
- Collection call to wife about card account that was not mine
- Repeated collection calls about auto loan I never had
- Balance transfer fee charged despite promise of no fee
- Foreclosed while waiting for promised refinance paperwork
- Fixed 7.99% rate changed to variable rate at 23% plus prime
- Interest rate raised to 29.49% after Providian acquisition
- Charged-off account listed after GAP insurance paid SUV loan
- False $11.91 charge posted to closed card account
- Unknown $11.91 charge posted after balance transfer inquiry
- Mortgage payoff delayed, then collection calls after payoff