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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Foreclosure letters claimed two missed payments, $4,000 kept
- Vehicle repossession notice after lessee's death and surrender
- Monthly fee charged despite qualifying balances per terms
- Late fee carried over and APR raised to 29.99%
- Merchant account frozen after issuer refused to honor card receipts
- Payment Protector charges continued after cancellation requests
- Finance charge credit promised but only $7.96 credited
- Auto-debited house payment after payoff and refund delayed
- Cash rewards check not issued and stop payment on second check
- Payment Protector charged monthly on closed account without authorization
- Promised 2.99% check rate raised after use
- Payment Protector fee charged though I never signed up
- Credit limit overcharges allowed and rate raised to 33%
- Collection calls before 8 AM and 30% interest after job loss
- Checking account fees and collections after Katrina flooding
- Interest rate raised from 10.99% to 29.99% without warning
- 3.99% locked rate raised to 12.49% over alleged late payment
- Open judgment of $62,000 wrongly shown on credit report
- 0% interest offer followed by late charges despite check date
- Small business card rate raised from 14.5% to 27.5%