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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Late posting of payments and 29.99% rate despite good history
- Fixed 7.9% rate raised to variable 22.24% after credit increase
- Late fee and interest charged after paying account in full
- Rewards program fee auto-enrolled and late fee reversed
- Money wired to get approved loan, but loan never arrived
- Vehicle title delayed after sale paid in full, causing insurance costs
- Advance fee sent for a loan and money not returned
- Unanswered payoff question and excess finance charges on $250
- Interest rate stays near 29.99% after seven on-time payments
- Credit limits cut by over 50% on two cards
- Unrequested $29 rewards program fee charged automatically
- Interest charged on paid down balance and no payoff quote
- Rate rose to 29.99% and interest back billed after closing
- Interest rate raised from 9.9% to 29.9% despite perfect record
- Closed account withdrawal now demanded back and reported to Chex
- Card opened with stolen identity and refusal to close account
- Interest raised from 14% to 30% on account in good standing
- Overdraft fees of $32 per day after $1.28 overdraft
- Unauthorized $29 rewards card fee added to old card
- Payment of $26,572 sent by mistake and refund delayed