I called for a pay off amount as well for my credit card and was told what was on my statement. After I paid the account, I received a bill the next month for finance charges. I called and was smart enough to get the womans name I had spoken with. She informed me the finance charge would be credited to my account.
Thank God I was smart enought to go online and check my balance before the due date. They only credited $7.96. I called right away and was told the credit was denied by another department, but it was submitted. I asked to speak to the Manager of the department. I was told they do not receive phone calls. I even asked if they would break down the payment to two payments. I was denied. Then I explained if I hadn't looked my account up online I wouldn't have known they hadn't credited the balance. I really think they were hoping I wouldn't pay it in time and increase my finance charges showing a late payment on all of my cards.
They must be pretty desperate for money! I'm rasising two kids on my own and in between jobs. They showed no compassion what so ever. They could care less. What is this world coming to? I know I won't be using this card for a long time. Anyone else had the same situation?
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