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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Account Funds Seized to Cover Old Washington Mutual Balance
- Online Payment Site Down and Mortgage Payment Not Processed
- Extra Fee Required to Pay Mortgage Online After Late Payment
- Modification Denied After a Year of Waiting
- Scheduled Bank Transfer Stuck in Processing Before Due Date
- Co-Borrower Mother Denied Modification Because She Does Not Live There
- Online Payment Processing Fails Month After Month
- Modification Denied and Bank Not Trying Hard Enough to Help
- Same Documents Requested Seven Times and Contradictory Denial Reasons
- Paperwork Submitted Three Times With Conflicting Answers for Months
- Higher Interest Charges Not Reviewed Despite On-Time Payments
- Repeated Collection Calls Before Fifteenth Despite Payment History
- Online Payment System Showing No Credit Card Account Information
- Modification Denied After a Year While Interest Rate Stays High
- Collection Call About Payment Not Yet Late, Bank Details Requested
- Interest Charge on Closed Zero Balance Account After Payoff
- Late Fee Not Waived After One Day Late Payment
- Modification Approved by Contract Then Payments Reverted by Litigation Department
- Payment Due Date Misstated After Chapter 13 Bankruptcy
- Online Mortgage Payment Stuck In Process Until Late Fee Charged