On August 8 (Monday) I reported the collections department for contacting us for payment when our payment due was not past the terms of our agreement. As of the 16th of any given month, if payment is not made, we are liable for late fees and it can escalate from there.
I informed the person calling to collect a debt on our residence of this and told them to not contact us until after the 15th of the month to collect your debt. This is the second time this week I have done this.
If they checked our payment history for the past 18 years, this is generally the latest payments have been made. Twice in that time period we were a little late and made sure when we did pay up the account, all late fees were paid without contacting them to cry on their shoulder to remove the charges because we could not pay it on time. This was thanks to the economic conditions life has brought upon us and we are grinning and bearing it along with paying any late fees on any account not only Chase's.
So with this in mind, I am complaining AGAIN about their habits and hopefully this will get published. They need to grin and bear it and NOT BOTHER PAYING CUSTOMERS TILL THE ACCOUNT IS TRULY PAST DUE!
Thank you, Linda Mille
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