Hotels.com

Complaints & Reviews on USAComplaints

161 complaints on USAComplaints, including 1 published in the last three years.

• Billed twice for same Fort Lauderdale hotel room after non-refundable bookingPublished Jan 28, 2007 · Historical consumer allegation
• Pool view room not guaranteed, rude phone agent and delayed $30 creditPublished Jan 10, 2007 · Historical consumer allegation
• Charged for incomplete Venice reservation after website error, no reversalPublished Jan 4, 2007 · Historical consumer allegation
• Charged full price after cancelling wrong hotel booking within thirty minutesPublished Dec 13, 2006 · Historical consumer allegation
• Charged more than double posted rate for Paris room after booking confusionPublished Oct 23, 2006 · Historical consumer allegation
• Booked king room with river view but received twin beds overlooking constructionPublished Jun 8, 2006 · Historical consumer allegation
• No reservation found on arrival at Marriott, compensation refusedPublished Mar 22, 2006 · Historical consumer allegation
• Credit card information passed to another company that charged for travel clubPublished Mar 2, 2006 · Historical consumer allegation
• Triple booking confirmations led to $667.52 no-show charge for four roomsPublished Nov 23, 2005 · Historical consumer allegation
• Reservation missing on arrival in Banff, refund dispute and rude representativesPublished May 11, 2005 · Historical consumer allegation
• Charged in British pounds instead of dollars, double the advertised pricePublished Dec 2, 2004 · Historical consumer allegation
• Low price guarantee not honored, quoted 40% more than a competitorPublished Oct 28, 2004 · Historical consumer allegation
• Charged almost double the hotel's own rate for poor quality roomsPublished Oct 25, 2004 · Historical consumer allegation
• Prepaid hotel refund denied after timely cancellation, hotel claimed no-showPublished Oct 19, 2004 · Historical consumer allegation
• Reservation denied by hotel manager, no help and extra lodging costs refusedPublished Jul 13, 2004 · Historical consumer allegation
• Booked Ramada Inn but arrived at unaffiliated dirty motel, refund refusedPublished Oct 28, 2003 · Historical consumer allegation
• Charged for three nights at cancelled hotel, refund promised but never sentPublished Sep 25, 2003 · Historical consumer allegation
• Booking error left me paying $288 for another room, credit refusedPublished Sep 17, 2003 · Historical consumer allegation
• Confirmed booking not honored at Las Vegas hotel after 600-mile drivePublished May 27, 2003 · Historical consumer allegation
• Charged credit cards after being assured booking was cancelled without feePublished Jan 11, 2003 · Historical consumer allegation