Hotels.com Reviews, Complaints & Contacts

Reviews & Complaints on USAComplaints

172 complaints on USAComplaints, including 1 published in the last three years.

• Hilton had no booking despite confirmation emailPublished Oct 21, 2008 · Historical consumer allegation
• Unauthorized $275.64 bank debit with no recordPublished Oct 17, 2008 · Historical consumer allegation
• Promised $50 gas card never received after stayPublished Oct 8, 2008 · Historical consumer allegation
• Overbooked Houston hotel and poor relocationPublished Oct 8, 2008 · Historical consumer allegation
• Charged one-night penalty for cancelling one hour latePublished Sep 16, 2008 · Historical consumer allegation
• Tour pickup no-show and disputed voucher chargePublished Sep 13, 2008 · Historical consumer allegation
• Billed for two nights after correcting a booking date within minutesPublished Aug 7, 2008 · Historical consumer allegation
• Reservation never reached hotel, then second booking failed tooPublished Jul 17, 2008 · Historical consumer allegation
• Room not as requested, charged for second booking told would be freePublished Jul 14, 2008 · Historical consumer allegation
• Reservation date changed incorrectly and cancelled when no rooms were availablePublished Jul 10, 2008 · Historical consumer allegation
• Told hotel cancelled reservation even though hotel twice confirmed itPublished Jul 9, 2008 · Historical consumer allegation
• Price changed at booking, supervisors unhelpful and reservation not correctedPublished Jul 5, 2008 · Historical consumer allegation
• Unrecognized $325.44 credit card charge for services never usedPublished Jun 16, 2008 · Historical consumer allegation
• Charged $70 for a room after cancellation was confirmedPublished Jun 11, 2008 · Historical consumer allegation
• Refund approved then reversed, cancellation fee blamed on hotel policyPublished Jun 4, 2008 · Historical consumer allegation
• Billed for unauthorized New York Palace reservation, booking agent denied responsibilityPublished Apr 1, 2008 · Historical consumer allegation
• Card used by stranger to book hotel suite, fraud claim mishandledPublished Mar 17, 2008 · Historical consumer allegation
• Fraudulent $4,160 hotel reservation made in my name, no fraud department reachedPublished Mar 13, 2008 · Historical consumer allegation
• Price inflated 26% by taxes and fees, rude call center, no refundPublished Jan 18, 2008 · Historical consumer allegation
• Flight time change not communicated and wrong return flight number givenPublished Jan 2, 2008 · Historical consumer allegation