Independent profile — not affiliated with Hotels.com
Hotels.com
← Back to the full Hotels.com profile
COMPLAINTS161
VERIFIED PHONE—
LAST CHECKED2026-09-27
Complaints & Reviews on USAComplaints
161 complaints on USAComplaints, including 1 published in the last three years.
- Charged one-night penalty for cancelling one hour late
- Tour pickup no-show and disputed voucher charge
- Billed for two nights after correcting a booking date within minutes
- Reservation never reached hotel, then second booking failed too
- Room not as requested, charged for second booking told would be free
- Reservation date changed incorrectly and cancelled when no rooms were available
- Told hotel cancelled reservation even though hotel twice confirmed it
- Price changed at booking, supervisors unhelpful and reservation not corrected
- Unrecognized $325.44 credit card charge for services never used
- Charged $70 for a room after cancellation was confirmed
- Refund approved then reversed, cancellation fee blamed on hotel policy
- Billed for unauthorized New York Palace reservation, booking agent denied responsibility
- Card used by stranger to book hotel suite, fraud claim mishandled
- Fraudulent $4,160 hotel reservation made in my name, no fraud department reached
- Price inflated 26% by taxes and fees, rude call center, no refund
- Flight time change not communicated and wrong return flight number given
- Refund refused for dirty, smelly room, hotel and site blame each other
- Hotel and booking site both charged my card after checkout, refund refused
- Four representatives gave conflicting cancellation advice, charged for unused nights
- Charged $108 instead of hotel's $79.99 rate, refund never issued