On September 15th, I made reservations for a non smoking, queen, hotel suite in Dallas, Texas. The resevations were for the 15th thru 17th.
Upon opening the door to our room, we were overwhelmed by the stench of cigarette smoke. We also noted that the room was not a suite. After complaining to the front desk attendant, we were issued a second room. Unfortunately, the air conditioner was not working properly, nor was it a suite.
When I arrived at the front desk a third time, there were other hotel guest complaining about their air conditioners as well. Since they could not provide the suite we had reserved (with air conditioning) we cancelled our reservations and left at midnight in search of a decent hotel.
I immediately called Hotels.com and spoke to a very rude rep. I was informed that I would have to pay for the first night, even though we did'nt even sit on the bed. I was also told that they NEVER guarantee a non smoking room.
I hung up the phone and called my credit card company and explained the situation to them. I was told that once I booked a second hotel room, they would dispute the charges due to my not receiving the services I was promised.
I will NEVER use Hotels.com again. They are very rude, and are a total rip off. What is the point in useing Hotels.com, if they guarantee nothing?
Fortunately, we did find a very nice hotel room @ the Radisson. The service was excellent. Well worth the money! You get what you pay for.
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