Hotels.com "No guarantees = no responsibilities" with this company... beware! ;
I will not use Hotels.com again!
Using Hotels.com, my wife an I ordered a room with a king bed overlooking the Arkansas river at the xxx hotel in Little Rock, AR.
What we got was a room with two twin beds overlooking a construction site!
I called the front desk. They said that Hotels.com had us listed as first available and with twin beds...
I had the receipt printed out from hotels.com showing where I had purchased a room with a king bed.
The hotel worked quickly to get us the room we asked hotels.com for.
Since our stay was on a weekday, it worked out fine.
Had it been on a weekend, I do not think it would have gone well between me and Hotels.com for messing up my 12th year anniversary...
I do NOT like hotels.com's "NO GUARANTEE" policy. I paid almost $300.00, I expect to get my moneys worth.
I looked at another post on usacomplaints. Coms.com where another recent customer had had enough with hotels.com and made a post on this site... Then I saw the following (smart mouthed) rebuttal from a hotels.com rep:
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