Hotels.com Reviews, Complaints & Contacts

Reviews & Complaints on USAComplaints

172 complaints on USAComplaints, including 1 published in the last three years.

• Charged in British pounds instead of dollars, double the advertised pricePublished Dec 2, 2004 · Historical consumer allegation
• Low price guarantee not honored, quoted 40% more than a competitorPublished Oct 28, 2004 · Historical consumer allegation
• Charged almost double the hotel's own rate for poor quality roomsPublished Oct 25, 2004 · Historical consumer allegation
• Prepaid hotel refund denied after timely cancellation, hotel claimed no-showPublished Oct 19, 2004 · Historical consumer allegation
• Reservation denied by hotel manager, no help and extra lodging costs refusedPublished Jul 13, 2004 · Historical consumer allegation
• Ripoff Unauthorized charge through Reservation Rewards and Hotels.com NationwidePublished Feb 23, 2004 · Historical consumer allegation
• Booked Ramada Inn but arrived at unaffiliated dirty motel, refund refusedPublished Oct 28, 2003 · Historical consumer allegation
• Charged for three nights at cancelled hotel, refund promised but never sentPublished Sep 25, 2003 · Historical consumer allegation
• Booking error left me paying $288 for another room, credit refusedPublished Sep 17, 2003 · Historical consumer allegation
• Confirmed booking not honored at Las Vegas hotel after 600-mile drivePublished May 27, 2003 · Historical consumer allegation
• Charged credit cards after being assured booking was cancelled without feePublished Jan 11, 2003 · Historical consumer allegation
• Billed months later for cancelled reservation, collections threatenedPublished Oct 23, 2002 · Historical consumer allegation