Three rooms, double occupancy reservations made with hotels.com for one night in Fresno California for our son's college graduation. We drove from Menifee to Fresno, five hours, to arrive and find out that two of our three rooms were identified at the hotel as being reserved for the night before and thus we lost our reservation.
We only had one room available to us when we arrived at the hotel. Many families were arriving for the college graduation.
Our credit card had already been charged for all three rooms. We were fortunate to find two more rooms but had to charge those two rooms to our credit card again.
We now had paid for two of the three rooms twice. The hotel called hotels.com. The person on the phone could not help us. Told us there was nothing they could do. We were blamed for the error.
The reservation was made on the same day at the same time at the same entry. We just received, in August, a second email confirmation of the "May" reservation. When I threatened to file a fraudulent claim if they did not respond immediately, they did but only to say, sorry for the error and no they would not be charging my credit card again, "thank you for choosing hotels.com."
0 comments