I purchased geek squad black tie support for my Android tablet at a BestBuy store in early August.in November, when trying to download anything to said tablet, I receive a download unsuccessful there is not enough space message. The tablet shows I have 20.57 GB available space on the device. I should not be receiving said error message. The manufacturer told me over the phone to reformat the device.
This is not an option as this would delete all downloads. I took said tablet last week to the aforementioned store for tech support, after 2 different techs looked at the device, I was told there was nothing they could do for me in store and that I needed to call 1-800-Geek-Squad. Today on December 23, I called 1-800-Geek-Squad for support.
After 15 minutes of an agent trying to look up my purchase record to see if I had indeed purchased said support, I was told by both the agent and a supervisor that they could not remotely tap in to said device and they could not walk me through unlocking the memory on my device and that this was a "software" issue that had to be resolved in store.
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