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REVIEWS & COMPLAINTS1,313on USAComplaints · 1 in last 3 yrs
WEBSITEdell.com
HEADQUARTERSRound Rock, TX
PROFILE CHECKED2026-10-16figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,313 complaints on USAComplaints, including 1 published in the last three years.
- Tech support couldn't fix my problem so I had to get and pay for local support
- I want a new printer
- Third XPS 15Z replacement was refurbished instead of new
- Inspiron All-In-One falling apart with repeated hardware failures
- Six replacement laptops failed and refurbished units sent
- Outlet New laptop arrived scratched and supervisor admits substitution
- Dishonest software service technicians and not honoring extended warrenty
- Laptops arrived with 500GB drive instead of paid 750GB upgrade
- Yelled at by support rep over a disputed shipment
- Bad Customer Service
- CHAT feature used as Bait and Switch to retail sales
- Alienware M17XR3 laptop crashing for weeks despite repeated repairs
- Fraudulent Business Practices
- Overcharge
- Battery bought for $192 cannot be returned after 21 days
- Refused to replace or refund a LEMON
- Order canceled without notice and no refund issued
- Unreliable computer for three years and no replacement offered
- Coupon refused on its expiration date despite the email
- Laptop case shipped instead of laptop and charge not credited