March 25
Dear Michael Dell,
I am once again contacting you regarding service tag 128XHS1. Unfortunately what I thought was a solution to a problem now has become a hobby for me.
I have been refused by your representatives to work with someone in the USA. Shannon Lambert responded to me by e-mail inferring that she would serve as a liaison if need be for an acceptable resolution this too has been denied as she refuses to return my calls and respond to emails.
As you know I have been forced to be serviced by Mr. Narayanan in India. I was offered a brand new system but denied the accruing tech fees I have incurred to make me whole.
I specifically asked for a system that would meet the minimum specifications that I originally paid for but was offered an inferior one. I thought that Dell would do the right thing which was to upgrade the hard drive to a 2Tb Raid 0 which would have been an upgrade from the 1.
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