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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Asked for $700 more a day after paying previous bill
- Service suspended after e-bill sent to unknown email address
- Botched installation twice and still no service after three weeks
- Promotional gift card never shipped after eight calls
- Overseas support agents and a bill that keeps rising
- Quoted $10 Starz price billed at $16 and wrong DVR device sent
- Orders lost across departments make signing up impossible
- Digital adapter failed, lost local channels and then all services
- Billed nearly $500 despite cash payments made at branch
- Daily signal drops and missing premium channels
- Cable cut by burial crew, then billed and sent to collections
- Charged $40 for technician visit to fix provider-side speed problem
- Visual voicemail unreliable and no credit when it fails
- Charged for modem never supplied and refund pending three months
- New converter boxes failed after one day and repair visit missed
- Billed monthly rental for modem purchased for $99
- All services down and 35-minute hold for a supervisor
- Repeated overbilling and service suspensions with no cross-department help
- Price hikes and new equipment fee after bouncing between agents
- Overbilled at cancellation and threatened with credit bureau