Comcast / Xfinity Reviews & Complaints

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.

• Directory listing shows wrong street address and agents refused to correct itPublished May 27, 2011 · Historical consumer allegation
• Long appointment windows and tripled installation quote with no phone supportPublished May 23, 2011 · Historical consumer allegation
• Missed technician appointments and phone line cutting outPublished May 23, 2011 · Historical consumer allegation
• Modem failed on holiday weekend and 80-minute hold for supportPublished May 21, 2011 · Historical consumer allegation
• Still no free DTA boxes three months after promised shipmentPublished May 17, 2011 · Historical consumer allegation
• Package priced at $79.99 billed over $340 with extra feesPublished May 14, 2011 · Historical consumer allegation
• Refused three free digital adapters promised on websitePublished May 12, 2011 · Historical consumer allegation
• Internet outage after bill reduction and week-long wait for repairPublished May 10, 2011 · Historical consumer allegation
• Billed $200 monthly instead of $125 and charged for returned equipmentPublished May 9, 2011 · Historical consumer allegation
• Intermittent internet, missed appointments and uncredited outagesPublished May 1, 2011 · Historical consumer allegation
• Weeks without phone, TV and internet; promised gift card never receivedPublished Apr 28, 2011 · Historical consumer allegation
• Smooth disconnection with credit for unused daysPublished Apr 25, 2011 · Historical consumer allegation
• Recurring billing confusion and unexplained $5.99 chargePublished Apr 25, 2011 · Historical consumer allegation
• Charged $343 on card when bill was $97.84Published Apr 20, 2011 · Historical consumer allegation
• No retention offers for existing customers and bill raised $15Published Apr 17, 2011 · Historical consumer allegation
• Husband's account details refused and internet shut off twicePublished Apr 7, 2011 · Historical consumer allegation
• Not credited on bill while broadband was downPublished Mar 31, 2011 · Historical consumer allegation
• Promised $39.98 plan then billed extra for modem rentalPublished Mar 30, 2011 · Historical consumer allegation
• Negotiated $70 rate returned to $140 per monthPublished Mar 25, 2011 · Historical consumer allegation
• Refund unpaid and collection notices after cancelling within trial periodPublished Mar 25, 2011 · Historical consumer allegation