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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Missed installation appointments and hours of hold time
- Refund and charge mix-up leaves balance owing despite payment
- Told to pay full balance before account can be cancelled
- Card declined by automated system and higher fee for partial payment
- Five years of modem resets and ghost equipment charges
- Alleged cutting of paid ad time to insert own commercials
- Chat support wasted 45 minutes over dead dial tone
- Missed installation window and supervisor suggested cancelling
- Network upgrade now requires renting HD box for lost channels
- Billing errors and claims of competitor service sabotage
- Bills of $195 and $600 instead of promised $90
- Internet down five days and unreachable billing department
- Three-month wait for promised $200 gift card
- $200 Visa gift card never received after 90 days of payments
- Cannot suspend service while away, only downgrade offered
- Reactivation fees charged despite post-dated check payment arrangement
- Triple play upgrade billed at $250 instead of quoted $125
- Box replaced four times and repeated missed repair appointments
- Worst customer support with no alternative provider available
- Refused Payment Extension After Death in Family