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Citibank Reviews & Complaints
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REVIEWS & COMPLAINTS929on USAComplaints · 3 in last 3 yrs
WEBSITEciti.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
929 complaints on USAComplaints, including 3 published in the last three years.
- Daily calls for a former employee who passed away
- Plasma donation payments never usable on prepaid card since July
- Rude student loan rep refused help with past due payments
- Student loan past due, phone lines busy for 4 weeks
- Stolen debit card money and a 45-day fraud investigation
- Credit limit cut nearly in half, putting balance over limit
- Loan modification added 19 years and $16,239.20 to mortgage
- Told mortgage payoff cannot be made at a bank branch
- Checking fee raised to $10 unless balance or deposits met
- Wrong payoff balance and fax problems delayed condo refinance
- Short sale denied, then foreclosure and calls until 9:00pm
- Rude branch manager refused to open account on second visit
- Card Canceled After Cash Payoff, 15,250 Points Lost
- At Least Two or Three Applications Mailed Weekly to Home
- Told to skip mortgage payments for modification, then denied
- Stolen card in Italy, 500 euro charge refused reimbursement
- Friendly service opening an account at Decatur branch
- Nine employees needed for one problem, survey login failed
- Online payment failed, then card account closed with zero balance
- Rewards points removed and $12 fees despite no-fee promise