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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Unrequested $14.95 ESBI Service Charge for Two Months
- Charged $85 Repair for Outside Line Static Problem
- Landline and DSL Never Activated Over Prior Renter Account
- Fiber Line Installed on Our Property Without Permission
- Bundle Price Not Honored and Higher Long Distance in Idaho
- Phone Bill Received From Company I Do Not Use
- Told Internet Would Not Work With a Mac
- Free Modem Promise Denied After Six Months
- Fax Number of 17 Years Reassigned to Someone Else
- Disputed Fees After Agreement Waived Early Disconnection Charge
- DSL Speed Far Below Paid Plan and Unhelpful Support
- Third-Party Charge on Phone Bill Never Ordered
- Senior Discount Denied Because Benefits Are Under Spouse's Number
- Bundle Package Sold With Undisclosed Modem and Contract
- Price for Life Offer Trapped Me With $200 Exit Fee
- Cancellation Fee Charged for Internet Never Working
- Slow Account Lookups, Fake Managers and $25 Reconnect Fee
- Internet Never Set Up Yet Billed Full Service Cost
- Billed for Phone Service Months After Cancellation
- Third Phone Line Quoted $50 but Charged $160