In October a tenant renting a room from me in my home asked if I could have a phone and internet connection installed in his room and he would reimburse me after starting his new job. Long story short he disappeared and I was stuck with the bill. The original agreement of the charges was reasonable and after two hours with a representative of quest it was resolved that I would not be charged the 200 dollar fee for early disconnection of those services.
I was charged in a bill this fee anyway plus additional connection fees after the notice to stop the services and there were penalty fees added as well.
I received several statements showing different fees and none of these charges were agreed upon. The charges ranged from the agreed amount of 245.83 cents to 575.00 or there abouts.
I complained to the state of Washington consumer affairs div. They did not respond to my call. My phone and internet connections were shut off and I began getting threatening or harassing phone calls from a collection company from out of state.
They were calling me on my business phone and even though I requested they simply mail me any response to my address they continued to call and to this day it goes on.
I have no phone in the house now and the number is used for my business as well. I have it on my work van as a phone number to contact me.
This has been going on since November till now June without resolution.
Luckily I have a phone through att and t or I would be without a phone. I have explained several times that I would pay the resolved balance through the department of consumer affairs since they can not be trusted with their words.
What to do? I don't know.
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