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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Aggressive Collection Calls Against Customers in Hard Times
- Order Entered Incorrectly and Unwanted Service Added
- Quoted Internet Rate Raised from $26.99 to $31.99
- Bank Overdraft After Unclear Deposit and Modem Charges
- Internet Price Raised $10 for Not Choosing Long Distance Carrier
- Unordered Services and Extra Modems Added to First Bill
- Installation Problems and Misordered Equipment Wasted Hours
- Satellite TV Deposit Took Four Months to Recover
- Bill Jumped to $278.13 With Wrongly Applied Cancellation Fee
- Autopay Debited From Old Account After Disconnecting
- Online Billing and Toll-Free Setup Problems for Months
- Payment Arrangement Dispute and Threatened Service Termination
- Monthly Long Distance Billing Errors After Repeated Fixes
- Charged Full Monthly Bill and Reconnect Fees While Disconnected
- Wireless Trial Phones Returned but Never Credited
- Agents Quoted Different DSL Prices and Bill Rose Anyway
- Six Different Bills for the Same Phone Number
- Charged Long Distance on Free Long Distance Bundle
- Unrequested Charge on Bill I Cannot Identify
- Cell Service Deposit of $200 Never Refunded After Cancellation