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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Months of Billing Errors, Lost Credits and Collections
- Repeated Billing for Non-Existent Account, No Credit for Disconnected Service
- Billed for Equipment Never Received After Cancelling Service
- Unauthorized Third-Party Billing Led to Phone Service Shutoff
- Promised Free DSL Modem Credit Never Applied
- Phone Service Disconnected on Third-Party Request
- Services Shut Off Despite Payment, Slow Restoration
- Unexpected Misc Charges and Early Disconnection Fee on Bundled Service
- Lost DirecTV Payment and Interrupted Internet Service
- Service Accidentally Terminated and Forced Into New Contract
- Told to Pay for Unlisted Number or Have Address Published
- Collector Calls and Junk Mail After Getting Phone Service
- Unrequested ESBI Residential Email Charge Added to Phone Bill
- $1,341.81 Long Distance Bill on Account Closed in April
- Cancelled Circuit Order Within Grace Period but Billed $660 Tariff
- Charged Two Extra Months After Notice of Cancellation
- Free TV Offer Voided by Claimed Credit Rating
- Phones Cracked Under Warranty and Two-Year Contract Dispute
- Chat Promised 3 Mbps DSL but Only 1.5 Available
- Rude Rep Refused Package Rate and Manager Transfer