I signed up for Embarq high speed internet in December. I have never been able to get it up and running, I called Embarq several times explaining this to them and they stated they would send someone to repair it, they never did. I called them several times over the next several months and they said they would send a repair person, no one ever showed up. I called them in February and told them to remove it they never did they continued charging me and then slapped a $ 100.00
cancellation fee on me. When I called to inquire as to why I was being charged $ 100.00 bucks they stated it was an " early cancellation fee" In told the guy I had never used it and no one had ever shown up to repair it and I wanted it removed. He stated there were no notes in the computer about me calling and that I had the internet for 6 months and he could not believe that I had never used it. This company is ridiculous they have excessive fees for everything, yet they advertise low fees a basic phone line is advertised at 24.95 but by the time they are done including all of their charges the bill is around 60 bucks. The bad part of all this is that they are the only company in this area so I am unfortunately stuck with them. Embarq sucks. They overcharge and when you call about it their customer sales people are rude and condescending to you. This company sucks!!!
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