Independent profile — not affiliated with CenturyLink (Lumen)
CenturyLink (Lumen)
CenturyLink is the consumer and small-business brand of Lumen Technologies, Inc. (Nasdaq: LUMN since October 6, 2026; Monroe, Louisiana), which its 2025 Form 10-K describes as a brand for mass-marketed copper-based services; Lumen sold its consumer fiber business in 11 states to AT&T on February 2, 2026 and part of its local telephone business in 20 states to Brightspeed in 2022. This page quotes CenturyLink's own cancellation, equipment-return, six-month dispute and Notice of Claim terms (opened October 6, 2026), the Minnesota and Washington attorney general settlements, two FCC 911 consent decrees, the Washington commission proceedings, and the Ninth Circuit's September 22, 2026 reversal of a $140 million-plus verdict. It also reports BBB, Trustpilot and the 432 archive posts linked to CenturyLink, Qwest and Embarq.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 432 historical complaints about CenturyLink (Lumen), published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Century Link internet upgrade
- CenturyLink unrequested "add on"
- Discrimination by Centurylink
- Final bill with no explanation of charges - Centurylink bundle services
- Charged for service we never received - Internet Service
- No Show - PRISM TV
- Centurylink - Internet
- Century Link — WORST MISTAKE EVER
- Prism TV - CenturyLink - PRISM TV
- CenturyLink not a happy customer - Internet/Phone/Cable/Customer Service
- CenturyLink 's Corporate practices are shameful - centurylink
- Unethical business practices, BEWARE! - Internet Service
- Prizm/internet
- Consumer Report
- Bundle service is HORRIBLE! - Century Link DirectTV Verizon
- IPhone Hotline App Review: Service Just Doesn't Stand Up To The Competition - Prism
- Consumer Report
- Consumer Report
- Consumer Report
- Prism tv freezing - centurylink
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts, Payment & Login
- Official U.S. website (home and small business): https://www.centurylink.com/
- Account and tech support, existing customers (contact page, default and out-of-region view): 800-244-1111 68 complaints mention this number
- Account and tech support, existing customers (contact page view labelled 'CTL'; repair 24x7): 800-201-4099 50 complaints mention this number
- Order new services: 855-263-9576
- Privacy questions only: [email protected]
- Written Notice of Claim required before a lawsuit (Internet Subscriber Agreement section 15): [email protected]
- Quick Bill Pay: https://dssp.centurylink.com/qbp/identify
- Account sign-in: https://dh.centurylink.com/
Locations
| Type | Address |
|---|---|
| Headquarters | 100 CenturyLink Drive Monroe LA 71203 |
| Mailing address | Lumen Technologies, Attn: Litigation Department, 931 14th Street, Suite 900 Denver CO 80202 |
CenturyLink cancellation, billing disputes, equipment returns and where to complain: what CenturyLink's own pages say (checked October 6, 2026)
CenturyLink's own pages, opened on October 6, 2026, set out the routes below. The 432 archive posts linked to this page are dated 2000 to 2014 and mostly name Qwest, Embarq or CenturyLink, so the current terms come from CenturyLink's pages, not from those posts.
First, check which company bills you. Lumen Technologies' Form 10-K for 2025 calls CenturyLink its “long-standing brand for providing primarily mass-marketed copper-based communications services.” The same filing says Lumen sold its Mass Markets Fiber-to-the-Home business in 11 states to AT&T on February 2, 2026, and sold a portion of its local telephone business “primarily conducted in 20 states” in 2022; BBB's note on the CenturyLink profile says assets in those 20 states went to Brightspeed effective October 3, 2022. The name and remit-to address on your latest bill show which company to contact, and the FAQ below lists the states. BBB's profile for Brightspeed says Brightspeed “is only responsible for services provided to consumers residing in” those 20 states and lists the phone number (833) 692-7773 (a BBB-listed number; check your bill for the company's own contact details).
Contact numbers on CenturyLink's Contact Us page.
- Account and tech support, existing customers: 800-244-1111, “Monday - Friday 8 am - 6 pm Local time.” A second view of the same page, labelled for a different region set, shows 800-201-4099 (“Repair 24x7, HSI 8 am - 6 pm Local time”).
- Order new services: 855-263-9576. Chat is described as available seven days a week for billing questions and technical support.
- Privacy questions only: [email protected].
Cancelling. The page “How to cancel CenturyLink service” says: “Contact us to cancel your service. Please call or chat to cancel your CenturyLink service.” It lists what follows a cancellation: leased equipment (a modem or Connected Voice adapter) must be returned within 30 days “to avoid an equipment charge of up to $200”; cancelling one service in a bundle “may alter your bundle discounts”; television is handled by the satellite provider (“Because DIRECTV or DISH manage satellite television subscriptions, you must contact them directly to cancel your television service”); and a deposit plus interest is applied to the final balance. The Internet Subscriber Agreement (dated November 1, 2025) adds that service is month-to-month unless a term commitment was ordered, that a cancellation on any day other than the last day of a billing cycle is not prorated for portal purchases, and that an early-termination charge applies to term commitments (see the FAQ).
Disputing a charge. The agreement says to use the phone number on your bill or the customer service links first. It also sets deadlines: a dispute must be raised “within 6 months” of the invoice date, a lawsuit must be filed within one year after the cause of action arises (both “shall not apply where prohibited by applicable law”), and section 15 requires a written individual Notice of Claim before any lawsuit, sent to [email protected] or to Lumen Technologies, Attn: Litigation Department, 931 14th Street, Suite 900, Denver, CO 80202, with the account number, dates, an estimate of damages and copies of the bills. Keep dated copies of invoices and the dates, names and reference numbers of every call or chat.
Late payments. The help page “If your payment is late” says: “CenturyLink does not offer a grace period for payments,” and that carrying an unpaid balance too long may result in suspension of services; it suggests a payment arrangement if you cannot pay in full.
Outside complaint routes. The FCC's Consumer Inquiries and Complaints Center takes informal complaints (its Phone Issues category covers “Billing, equipment, coverage, number porting” and its separate Internet Service Issues category covers “Availability, speed, billing, equipment, and more”). Your state public utility commission handles telephone service complaints; Washington's commission says on its own page that it does “not regulate broadband, cellular, cable, or internet rates.” Your state attorney general's consumer protection office is the route that produced the Minnesota and Washington settlements described below, and BBB accepts complaints about the CenturyLink profile.
State attorney general settlements, FCC consent decrees and Washington regulator proceedings
Each item below is taken from the agency's or court's own document, opened on October 6, 2026. Settlement documents are quoted for what they say about admissions.
Minnesota Attorney General (consent judgment, January 8, 2020). The Attorney General's press release says the settlement “requires the company to pay $8.9 million,” made up of $844,655 in refunds to 12,094 Minnesota consumers who “were falsely promised a discount that they did not receive” and $8,055,345 for further refunds. The consent judgment (State of Minnesota v. CenturyTel Broadband Services LLC d/b/a CenturyLink Broadband, Qwest Broadband Services, Inc. d/b/a CenturyLink, and Qwest Corporation d/b/a CenturyLink QC, Anoka County Court File No. 02-CV-17-3488) requires, among other things, disclosure of true prices at the time of sale and in advertising, an order confirmation with a price summary, honoring promised prices and discounts, no “sham internet fees,” and audits for three years; its provisions stay in effect for ten years and apply to residential and small business customers with a Minnesota mailing address or Minnesota service. The press release describes the lawsuit's allegations (an advertised price followed by a higher charge, undelivered discounts, a fee imposed on customers under a fixed price). The consent judgment itself says the order “shall not be deemed an admission or denial of fault or liability,” was entered “without adjudication of any issue of fact or law or finding of liability of any kind,” and that nothing in it shall be “construed or deemed an admission by Defendants of any wrongdoing or any violation of state or federal law or regulation.” The press release adds that Colorado, Oregon and Washington had also settled with CenturyLink, with the four settlements together totaling “more than $27 million.”
Washington Attorney General (King County Superior Court No. 19-2-32452-0). The Attorney General's press release says CenturyLink “will pay $6.1 million to the State of Washington according to a court order” to resolve a lawsuit about “unfair and deceptive conduct.” The release says about 650,000 Washington customers were charged an Internet Cost Recovery Fee, that about 16,000 did not receive promised discounts, and that $887,530 would be refunded directly by March 31, 2020; the remainder was set aside pending the nationwide class action. The order requires price disclosure in sales materials and advertising, an order confirmation within three days of an order, honoring promised discounts, ending the Internet Cost Recovery Fee, three years of compliance reports, and retention of sales call recordings for two years. These are the Attorney General's statements in its press release; the court order's own text on admissions was not checked.
FCC Enforcement Bureau, December 2018 outage (DA 20-1469, December 14, 2020). The Bureau adopted a consent decree resolving its investigation into a multistate outage on a CenturyLink transport network on December 27-28, 2018 that affected delivery of some 911 calls; CenturyLink agreed to a $500,000 settlement amount. In the decree the parties agree the facts section is accurate and that the decree “does not constitute a legal finding by the Commission regarding CenturyLink's compliance or noncompliance with any Rules.”
FCC Enforcement Bureau, September 2020 911 outage (DA 21-1543, December 17, 2021). The Bureau adopted a consent decree resolving an investigation into whether CenturyLink (now Lumen Technologies, Inc.) failed to deliver 911 calls and to notify 911 call centers in time during a September 28, 2020 outage; CenturyLink agreed to a compliance plan and a $3,800,000 civil penalty. The decree states that it “does not constitute either an adjudication on the merits or a factual or legal finding regarding any compliance or noncompliance with the requirements of the Communications Laws.”
Washington Utilities and Transportation Commission, December 2018 outage (docket UT-181051). Lumen's 2025 Form 10-K says that after trial the commission “issued an order imposing a penalty of approximately $1 million” (the Washington Attorney General's office had sought $27 million and commission staff about $7 million); Lumen appealed on April 15, 2024, the Washington Court of Appeals denied the appeal in August 2025, and the Washington Supreme Court denied Lumen's petition for review in January 2026.
Washington commission case on service quality (docket UT-240117; a full settlement agreement has been filed; the docket checked on October 7, 2026 shows no order approving or rejecting it). On April 1, 2025, commission staff announced a recommendation of penalties of $15,567,770 against CenturyLink Communications, LLC for service quality and complaint-response violations between April 2023 and January 2025. On February 26, 2026, staff said a calculation error inflated the figure and revised the count from 1,663,664 to 739,302 potential violations and the recommendation to roughly $10.9 million; the evidentiary hearing was then set for April 6-7, 2026. The commission's news releases state that they reflect the position of staff and not of the commissioners. On March 27, 2026 the parties filed a joint motion to suspend the schedule, and on March 30, 2026 the commission issued a “Notice Suspending Procedural Schedule and Notice Requiring Filing of Settlement Documents.” After extensions (Order 05 of April 30, 2026 and a second notice of May 18, 2026), CenturyLink, commission staff and the Attorney General's Public Counsel Unit filed a Full Settlement Agreement dated June 2, 2026 (docketed June 3, 2026). Under its Attachment A, CenturyLink “will agree to a penalty of $1,200,000,” of which $600,000 is payable within 60 days of the order approving the settlement and $600,000 is suspended for three years consistent with a Service Quality Plan; CenturyLink will make $2,000,000 in additional, currently unplanned investments related to telephone (POTS) service in Washington over the 36 months after approval; and it will implement a Performance Plan and a Service Quality Plan on repair intervals (covering 2027 through 2029) with enhanced customer credits if commitments are missed. The agreement describes itself as “the product of negotiations and compromise” and says it is “expressly subject to Commission approval”; no statement admitting or denying the allegations was identified in the agreement text. The commission noticed a hybrid settlement hearing for September 28, 2026 at 1:30 p.m. (notice of July 8, 2026). The docket opened on October 7, 2026 lists later filings (an exhibit from CenturyLink on October 1 and public comments with a Public Counsel exhibit on October 2, 2026) and no order deciding the settlement; the outcome should be checked on the docket.
Other government inquiries disclosed by Lumen. Lumen's 10-Q for June 30, 2026 says it has received a Department of Justice civil investigative demand in a False Claims Act investigation about Huawei equipment in its networks, an FCC Enforcement Bureau letter of inquiry and Team Telecom questions on the same subject. The filing describes these as requests for information.
Who CenturyLink is: Lumen Technologies, Qwest, Embarq, the 2022 Brightspeed sale and the 2026 AT&T fiber sale
Entity. Lumen Technologies, Inc. is a Louisiana corporation whose common stock moved from the New York Stock Exchange to Nasdaq (ticker LUMN) effective October 6, 2026, according to its September 25, 2026 announcement filed with the SEC, with principal executive offices at 100 CenturyLink Drive, Monroe, Louisiana. Its 2025 Form 10-K (filed February 20, 2026) says it has been “incorporated in Louisiana in 1968,” employed approximately 24,000 people at December 31, 2025, and “grown principally through acquisitions,” including Embarq (2009), Qwest Communications International (2011) and Level 3 Communications (2017). Earlier names on the SEC record are CenturyTel, Inc. and CenturyLink, Inc. (renamed Lumen in 2021). Local telephone and internet service is provided by operating subsidiaries; the Internet Subscriber Agreement says it “combines obligations of multiple CenturyLink entities… but does not create joint liability among the CenturyLink entities.” Qwest Corporation, which appears in the Minnesota consent judgment as “d/b/a CenturyLink QC,” is described in Lumen's 10-Q as “our affiliate.”
Brands. The 10-K says Lumen “conduct[s] operations under” the Lumen brand (enterprise and wholesale), the CenturyLink brand (“primarily mass-marketed copper-based communications services, which we manage for cash flow”) and Black Lotus Labs (cyberthreat research). Before the 2026 sale, fiber broadband for homes and small businesses was sold under the Quantum Fiber name; the 10-K describes Quantum Fiber as the brand of the fiber operation that was divested, so it is listed here as a former Lumen brand.
Recent corporate events. Lumen says it completed its acquisition of Alkira, an on-demand networking platform for enterprises, on July 7, 2026; the release concerns Lumen's enterprise business, not CenturyLink home service. On September 25, 2026 Lumen announced the transfer of its common stock and two Qwest Corporation note issues from the NYSE to Nasdaq, with the stock expected to keep the LUMN ticker; the release says the transfer was expected to take effect at the opening of trading on October 6, 2026 and “is not expected to affect the Company's operations, financial condition, or reporting obligations.”
2022: local telephone business in 20 states. The 10-K lists the 2022 divestiture of “a portion of our incumbent local exchange carrier (‘ILEC’) business primarily conducted in 20 states.” BBB's note on the CenturyLink profile names the states (AL, AR, GA, IL, IN, KS, LA, MI, MS, MO, NC, NJ, OH, OK, PA, SC, TN, TX, VA and WI) and says CenturyLink told BBB the assets there were sold to Brightspeed effective October 3, 2022; it refers customers in those states to Brightspeed's BBB profile.
February 2, 2026: fiber sale to AT&T. Lumen's 10-Q for June 30, 2026 says that on February 2, 2026 it sold its Mass Markets Fiber-to-the-Home business in 11 states (Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Nebraska, Nevada, Oregon, Utah and Washington) to a subsidiary of AT&T for pre-tax cash proceeds of $5.72 billion, subject to post-closing adjustments; AT&T's press release the same day gives $5.75 billion and says more than 1 million fiber subscribers across more than 4 million fiber locations became AT&T customers. The 10-Q adds that Lumen entered into a transition services agreement to provide support services to the purchaser and long-term commercial agreements between the two companies. Lumen's home page still advertises CenturyLink Fiber Internet at $50 and $75 per month, with the notes “Limited availability. Service and rate in select locations only” and a CTL Fee “not to exceed $1.50/mo./line.”
What the home page promises. CenturyLink's residential home page says “No Annual Contract. Month-to-month only. Cancel anytime with zero termination fees” and “No Credit Check. Prepay option available.” The Internet Subscriber Agreement, which governs internet service, includes early-termination charge terms for orders with a term commitment (see the FAQ); both pages are CenturyLink's own and are shown side by side here.
BBB, Trustpilot and the archive posts about CenturyLink, Qwest and Embarq
BBB, as displayed on October 7, 2026 (BBB profile for CenturyLink, 931 14th St, Denver, CO; the profile covers headquarters and corporate-owned locations): BBB says the business is not BBB Accredited and shows “Not Rated,” giving the reason “The business is in the process of responding to previously closed complaints.” The profile shows 3,244 total complaints in the last 3 years and 728 closed in the last 12 months (complaints tab), and a customer review score of 1.06 out of 5 stars from 734 reviews (reviews tab); these counts change from day to day. BBB's raw page data gives a file-opened date of 1937-01-01, a business-start date of 1968-01-01 and an incorporation date of 1991-11-19. BBB displays two alerts and, in its additional-information note, directs customers in the 20 Brightspeed states to Brightspeed's profile. A separate BBB listing named “BrightSpeed/CenturyLink/Lumen” (Monroe, LA) shows “Complaints against this business are handled by another BBB”; its figures are not used here. BBB says complaint counts should be read in light of a company's size and volume of transactions.
Trustpilot, as displayed on October 7, 2026 (www.centurylink.com): “Unclaimed profile,” 1.1 stars from 1,991 reviews. The page shows a Trustpilot AI-generated summary and says Trustpilot does not fact-check reviews. These counts come from different websites with different methods and are not added together.
Archive posts. 432 approved posts on this site name CenturyLink, Qwest, Embarq or CenturyTel as the company complained about, dated 2000 to 2014 (Qwest 217, CenturyLink or CenturyTel 169, Embarq 46, by the name in the offender field). Posts that name another business alongside Qwest or Embarq (for example directory units, third-party billers, collection agencies or DirecTV) and posts about Qwest Wireless are not linked here. These are visitors' allegations and have not been verified by this site; the keyword counts in the themes block overlap because one post can mention several topics.
Class actions, appeals and other court matters
Consumer billing class actions (2017 onward). Lumen's 10-K for 2020 says a former employee sued in June 2017 claiming she was fired for alleging that the company charged some retail customers for products and services they did not authorize, and that consumer class actions, securities class actions and derivative suits followed and were consolidated in the U.S. District Court for the District of Minnesota. It reports “final court approval of our settlement of the consumer class actions for payments totaling $15.5 million, plus certain notice and administration costs,” and that approximately 12,000 potential class members opted out and could pursue individual claims including individual arbitration. The company's filings say it does not agree with the allegations. The Minnesota consent judgment refers to the consolidated case as “In re CenturyLink Residential Customer Billing Disputes Litigation, MDL No. 17-2795.”
Bultemeyer v. CenturyLink (credit report case). A jury in the District of Arizona found for a certified class of 56,075 people, awarding $500 in statutory damages and $2,000 in punitive damages each, a total the Ninth Circuit describes as “more than $140 million.” On September 22, 2026 the Ninth Circuit, in a published per curiam opinion (with two concurrences), reversed the judgment and remanded, holding that CenturyLink was entitled to judgment as a matter of law on its Safeco defense because its reading of the Fair Credit Reporting Act had a foundation in the statutory text, so it “did not willfully violate FCRA.” The court did not decide which reading of the statute is correct. Proceedings after the remand were not located: the CourtListener docket search was rate-limited on October 7, 2026, so the case status beyond the September 22 opinion was not confirmed.
Other matters in Lumen's latest 10-Q (June 30, 2026, Note 11). The filing lists, among others: a securities class action and derivative suits over lead-sheathed cables; putative class actions and a village petition in Louisiana over lead-sheathed cables; a shareholder suit by former Level 3 shareholders that the Colorado Supreme Court returned to the trial court in April 2026; and roughly 300 lawsuits over the 2021 Marshall Fire naming Qwest Corporation, which the filing says were settled with virtually all plaintiffs, with a settlement reached in May 2026 with the last remaining individual plaintiff. None of these is a customer billing case.
Is CenturyLink (Lumen) Legitimate?
CenturyLink is a brand of Lumen Technologies, Inc., a company whose stock trades under LUMN (on Nasdaq since October 6, 2026, after a transfer from the New York Stock Exchange announced on September 25, 2026) and that files annual and quarterly reports with the SEC, with principal offices at 100 CenturyLink Drive, Monroe, Louisiana. BBB lists CenturyLink at 931 14th St, Denver, with a file opened in 1937 and says the business is not BBB Accredited and is “Not Rated.” The company has been the subject of state attorney general settlements and FCC consent decrees on billing and 911 outages (above), and its disclosed litigation is reported there with each document's own admission language. Customers should confirm on their bill which company serves their address, because fiber service in 11 states moved to AT&T in February 2026 and local service in 20 states moved to Brightspeed in 2022.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Bultemeyer v. CenturyLink, Inc. (Fair Credit Reporting Act class action over credit report pulls; jury verdict reversed on appeal) Docket No. 24-6413 | U.S. Court of Appeals for the Ninth Circuit (from D. Ariz. No. 2:14-cv-02530) | — | Appeal decided | Appeal decided — see outcome The jury found for a certified class of 56,075 members and awarded $500 in statutory and $2,000 in punitive damages each (the opinion says the total was more than $140 million). On September 22, 2026 the Ninth Circuit reversed the district court's judgment and remanded, holding that CenturyLink was entitled to judgment as a matter of law on its Safeco defense because its reading of the statute was not objectively unreasonable, so it did not willfully violate the Fair Credit Reporting Act. The court did not decide which reading of the statute is correct. Proceedings after the remand were not confirmed on October 7, 2026 (the docket search was rate-limited). | Source |
| State of Minnesota v. CenturyTel Broadband Services LLC d/b/a CenturyLink Broadband, Qwest Broadband Services, Inc. d/b/a CenturyLink, and Qwest Corporation d/b/a CenturyLink QC (consent judgment) Docket Court File No. 02-CV-17-3488 | Minnesota District Court, Tenth Judicial District, Anoka County | — | Settled | Settled The Attorney General sued in July 2017 over billing practices and announced a consent judgment on January 8, 2020: $8.9 million in payments ($844,655 in refunds to 12,094 consumers and $8,055,345 for further refunds), price-disclosure and billing reforms, and three years of audits. The consent judgment states it is entered without adjudication of any issue of fact or law and is not an admission of any wrongdoing or violation of law by the defendants. | Source |
| State of Washington v. CenturyLink (undisclosed fees and promised discounts; $6.1 million order) Docket No. 19-2-32452-0 | King County Superior Court, Washington | — | Settled | Settled According to the Washington Attorney General's press release, CenturyLink will pay $6.1 million under a court order, including $887,530 in direct refunds to about 16,000 customers who did not receive promised discounts (due by March 31, 2020), and must disclose prices, honor discounts, stop its Internet Cost Recovery Fee and file compliance reports for three years. The release's date and the order's own text on admissions were not checked. | Source |
| In re CenturyLink Sales Practices and Securities Litigation (consumer class actions; also called In re CenturyLink Residential Customer Billing Disputes Litigation) Docket MDL No. 17-2795 (MJD/KMM) | U.S. District Court, District of Minnesota | — | Settled | Settled Lumen's 10-K for 2020 reports final court approval of the consumer class settlement, for payments totaling $15.5 million plus notice and administration costs; approximately 12,000 potential class members opted out. The filing says the company does not agree with the allegations. The approval date was not checked. | Source |
Company Relationships
- Affiliated with: Qwest Corporation
- Affiliated with: Level 3 Communications
Frequently Asked Questions
How do I cancel CenturyLink service, and what happens to the equipment and bill?
CenturyLink's cancellation page says: “Contact us to cancel your service. Please call or chat to cancel your CenturyLink service.” Leased equipment (a modem or Connected Voice adapter) must be returned within 30 days after cancelling “to avoid an equipment charge of up to $200.” Cancelling one service in a bundle “may alter your bundle discounts,” a deposit plus interest is applied to the final balance, and television is cancelled with DIRECTV or DISH directly. The number on the Contact Us page for existing-customer account support is 800-244-1111.
How long do I have to dispute a CenturyLink charge, and what does the agreement require before a lawsuit?
The Internet Subscriber Agreement (dated November 1, 2025) says: “YOU MUST NOTIFY CENTURYLINK OF ANY DISPUTE… WITHIN 6 MONTHS AFTER IT IS DISCOVERED,” and that charges on an invoice must be disputed within 6 months of the invoice date; it adds that a lawsuit must be filed within one year after the cause of action arises, and that these limits do not apply “where prohibited by applicable law.” Section 15 requires a written individual Notice of Claim (emailed to [email protected] or mailed to Lumen Technologies, Attn: Litigation Department, 931 14th Street, Suite 900, Denver, CO 80202) before any court filing, says claims proceed on an individual basis and are decided by a judge rather than a jury, and says it does not apply to Enterprise Class customers. Whether a given deadline is enforceable in your state depends on state law.
Does CenturyLink charge an early termination fee?
CenturyLink's home page says “Month-to-month only. Cancel anytime with zero termination fees.” The Internet Subscriber Agreement says service is month-to-month unless you order a term commitment, and for a term commitment it sets an early-termination charge equal to 100 percent of the monthly charge (the agreement's MRC) for each month remaining in the first twelve months plus 40 percent of that charge for each month remaining after the first twelve. It also says services bought through the CenturyLink ON Portal or other portals carry no term commitments and no early termination liability. The two pages are CenturyLink's own; check the terms on your order confirmation.
Did my CenturyLink service move to AT&T or Brightspeed?
Lumen's 10-Q for June 30, 2026 says it sold its Mass Markets Fiber-to-the-Home business in Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Nebraska, Nevada, Oregon, Utah and Washington to an AT&T subsidiary on February 2, 2026. Lumen's 10-K lists a 2022 sale of part of its local telephone business “primarily conducted in 20 states,” and BBB's note names those states (AL, AR, GA, IL, IN, KS, LA, MI, MS, MO, NC, NJ, OH, OK, PA, SC, TN, TX, VA, WI) and says the assets went to Brightspeed effective October 3, 2022. The company named on your latest bill, and the contact details printed there, show who now serves your address. BBB's Brightspeed profile says Brightspeed “is only responsible for services provided to consumers residing in” the 20 states above and lists the phone number (833) 692-7773 (BBB-listed). For fiber that moved to AT&T, AT&T's release says more than 1 million fiber subscribers “are now new AT&T customers.”
What did the Minnesota and Washington attorney general settlements with CenturyLink require?
The Minnesota consent judgment (January 8, 2020) requires $8.9 million in payments (refunds of $844,655 to 12,094 consumers plus $8,055,345 for further refunds), disclosure of true prices at sale and in advertising, an order confirmation with a price summary, honoring promised prices and discounts, no “sham internet fees,” and three years of audits; it says it is not an admission of wrongdoing. The Washington Attorney General's press release says CenturyLink will pay $6.1 million under a King County court order, refund $887,530 to about 16,000 customers who did not get promised discounts, and stop charging its Internet Cost Recovery Fee. Minnesota's release adds that Colorado and Oregon also settled.
What happened to the $140 million jury verdict in Bultemeyer v. CenturyLink?
The Ninth Circuit's opinion filed September 22, 2026 (No. 24-6413) reversed the district court's judgment and remanded. The jury had awarded each of 56,075 class members $500 in statutory and $2,000 in punitive damages after CenturyLink pulled a credit report when she had completed four steps of an online order but did not place the order. The panel held CenturyLink was entitled to judgment on its Safeco defense because its reading of the Fair Credit Reporting Act was not objectively unreasonable, so it did not act willfully; it did not decide which reading of the statute is right. Proceedings after the remand were not confirmed on October 7, 2026 (the docket search was rate-limited).
How can I complain about CenturyLink to a government agency?
The FCC's Consumer Inquiries and Complaints Center (consumercomplaints.fcc.gov) accepts informal complaints; its Phone Issues category covers billing, equipment, coverage and number porting, and its separate Internet Service Issues category covers availability, speed, billing and equipment. State public utility commissions take telephone complaints (Washington's commission says it does not regulate broadband, cellular, cable or internet rates), and state attorneys general run consumer protection offices; the Minnesota and Washington settlements above began with consumer complaints to those offices. BBB also accepts complaints on its CenturyLink profile.
What do BBB and Trustpilot show for CenturyLink?
As displayed on October 7, 2026, BBB's profile for CenturyLink (Denver) shows “Not Rated,” not BBB Accredited, 3,244 complaints in the last 3 years, 728 closed in the last 12 months, and 1.06 out of 5 stars from 734 reviews; Trustpilot shows 1.1 stars from 1,991 reviews on an unclaimed profile. The sources differ in method and are not combined; see the complaint record section for the full snapshot and BBB's note about Brightspeed.
Does CenturyLink give a grace period for late payments?
CenturyLink's help page “If your payment is late” says “CenturyLink does not offer a grace period for payments” and that payments made by phone on a weekend or federal holiday post on the next business day, which could make a payment late. It says carrying an unpaid balance for too long may result in suspension of services and suggests a payment arrangement if you cannot pay the whole bill.