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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Sale flyers limited to first 25 customers, not stated in newspaper ad
- Sold factory-sealed hard drive that was broken with no serial number
- Erased hard drive after promising paid data backup
- Denied printer rebate because receipt was not printed from internet
- Open-box amplifier arrived damaged and return was refused
- Refused low price guarantee on online TV purchase
- Bundle printer substitution caused extra trips and rebate dispute
- Will not replace HP computer after four returns for repair
- Rebate rejected as duplicate then expired while waiting
- Kept repair deposit and refund line staff refused to help
- 19-inch monitor freezes in sleep mode
- Would not help with Maytag rebate after keeping receipts one month
- Rejected computer rebate over UPC and capped Sprint phone rebate
- Unpaid rebate, forced paper over sticker, resold returned phone
- Refused return of defective voice recorder after 30 days
- Installers burned out CD player during car jukebox install
- Sold empty PS2 game box and refused exchange
- Denied lemon-law replacement for computer never successfully repaired
- Projection TV repair delayed after technician lost part
- Online order shipped wrong storage tower model, told to disassemble it