I just received my order and put the storage tower together, and the thing was too short. After looking at the instructions, I discovered that you sent me a KM-150SD. Not the KM-210SD that I bought!
Now that I have removed and constructed this media storage tower, what am I to do? I really do not want to take the thing apart (screws, nails and pins), and try to box it back up. Any suggestions?
Thank you,
Original Message
From:
To:
Sent: Monday, August 19 4:49 PM
Subject: BestBuy.com Order Acknowledgement
Dear,
Thank you for shopping at BestBuy.com!
We wanted to let you know we have received and are presently processing your
order.
Your order number is xxxxxx. Please make a note of it for future
reference.
As each of your item (s) ships, we will be sending you an email.
Keep in mind, your credit card will only be charged after each item has left
our warehouse.
Here is your order information:
ORDER NUMBER: xxxxxx
Order Date: Aug 18
Credit Card Used: *
Shipped Items:
Item Description Type Qty Web Price Total Status
Kenmark Midsize Roll-Top Multi & 1 $49.99 $49.99 Not yet
shipped
Monster Cable Monster Video 3 & 1 $89.99 $89.99 Not yet
shipped
Monster Cable Home Theater Pow & 1 $79.99 $79.99 Not yet
shipped
Item Subtotal: $219.97
Tax: $14.17
Shipping & Handling: $7.00
Order Total: $241.14
Billing address:
Shipping selection:
You chose "Second Day Shipping"
Please note: Order Processing Time Shipping Option = Total Delivery Time Additional information regarding guidelines for shipping and handling can be found in our website's Information Center section: http://www.BestBuy.com/InfoCenter/Delivery
We value your business and want to thank you for shopping at BestBuy.com!
If you have any questions or concerns about your order, here are 4 easy ways to find the answers:
1. Check your order status online anytime by going to this link and logging in: http://www.BestBuy.com/Accounts/Signin.Asp or by clicking on the "My Account" button at the top of our website store pages.
2. Visit the Information Center section of our website at:
http://www.BestBuy.com/InfoCenter or by clicking on the "Information Center" button at the top of our website store pages.
3. Email us anytime at mailto: [email protected]
4. Contact our Customer Care representatives toll-free at 1-888-BESTBUY (1-888-237-8289).
I have not received any information concerning this matter in several days.
Please provide the name and number of a supervisor and/or manager that I can
call.
Thank you,
Original Message
From: "BestBuy.com Customer Care"
To:
Sent: Sunday, August 25 8:25 PM
Subject: RE: Re: BestBuy.com Order Acknowledgement
Marlon,
Thank you for contacting Best Buy about your order. I'm Ian with Customer Care.
We appreciate your concern about your order, and we'd be happy to help you.
To provide you with the most thorough and accurate response, we would like to conduct research. Our Research and Solutions Team will get back to you as soon as possible. If you need to contact us for an update, please reply to this email and include your case number in the subject line.
Have you ever thought of getting a Best Buy Gift Card for your next purchase? It can be the perfect gift for that impossible to shop for person. Available in six denominations, a Gift Card allows its recipient to pick
out their perfect present from any Best Buy store. To purchase a Gift Card, either pick one up at your local Best Buy retail store, or get it online at p://www.bestbuy.com/HomePage/giftCards.Asp.
We appreciate your patience. Please do not hesitate to contact us with additional questions or concerns.
Best wishes from Best Buy,
Ian and the Customer Care Team
Tracking number: a00001208393-00004276915
Original Message
From:
Sent: Thursday, Aug 22 08:17 PM
To: [email protected]
Subject: Re: BestBuy.com Order Acknowledgement
I just received my order and put the storage tower together, and the thing was too short. After looking at the instructions, I discovered that you sent me a KM-150SD. Not the KM-210SD that I bought!
Now that I have removed and constructed this media storage tower, what am I to do? I really do not want to take the thing apart (screws, nails and pins), and try to box it back up. Any suggestions?
Thank you,
Marlon D. Grace
Original Message
From:
To:
Sent: Monday, August 19 4:49 PM
Subject: BestBuy.com Order Acknowledgement
Dear Dirk Grace,
Thank you for shopping at BestBuy.com!
We wanted to let you know we have received and are presently processing your order.
Your order number is xxxxxx. Please make a note of it for future reference.
As each of your item (s) ships, we will be sending you an email.
Keep in mind, your credit card will only be charged after each item has left our warehouse.
Here is your order information:
ORDER NUMBER: xxxxxx
Order Date: Aug 18
Credit Card Used: *
Shipped Items:
Item Description Type Qty Web Price Total Status
Kenmark Midsize Roll-Top Multi & 1 $49.99 $49.99 Not yet shipped
Monster Cable Monster Video 3 & 1 89.99 $89.99 Not yet shipped
Monster Cable Home Theater Pow & 1 $79.99 $79.99 Not yet shipped
Item Subtotal: $219.97
Tax: $14.17
Shipping & Handling: $7.00
Order Total: $241.14
Shipping selection:
You chose "Second Day Shipping"
Please note: Order Processing Time Shipping Option = Total Delivery Time Additional information regarding guidelines for shipping and handling can be found in our website's Information Center section:
http://www.BestBuy.com/InfoCenter/Delivery
We value your business and want to thank you for shopping at BestBuy.com!
If you have any questions or concerns about your order, here are 4 easy ways to find the answers:
1. Check your order status online anytime by going to this link and logging in: http://www.BestBuy.com/Accounts/Signin.Asp or by clicking on the "My Account" button at the top of our website store pages.
2. Visit the Information Center section of our website at:
http://www.BestBuy.com/InfoCenter or by clicking on the "Information Center" button at the top of our website store pages.
3. Email us anytime at mailto: [email protected]
4. Contact our Customer Care representatives toll-free at 1-888-BESTBUY (1-888-237-8289).
ATT: Money Talk (Yahoo Finance email) - Please forward this to Michael Keskey. Thank you,
Let me get this straight. You want me to disassemble this cabinet, remove all the screws, nails and pins, package it back up, spend my time and money to ups it back to you, or drive 100 miles round trip to return it to the
nearest best buy store? Is this correct?
M D Grace
Original Message
From:
To:
Sent: Friday, September 06 4:50 PM
Subject: Re: Customer Satisfaction?
Marlon,
Thank you for contacting Best Buy about your order. I'm Christine with Customer Care.
We apologize for the difficult experience you had when ordering online. At this point all we are able to suggest you do is take the product apart, repackage it and return it to us. Upon returning it to us we will credit you back and you may repurchase the correct model. We apologize for any inconvenience.
Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns.
Best wishes from Best Buy,
Christine and the Customer Care Team
Tracking number: a00001239033-00004391159
Original Message
From:
Sent: 05 Sep 02 22:22: 56
To: [email protected]
Cc:
Subject: Customer Satisfaction?
This is the last request I will send to you (Best Buy), for a resolution of this matter. The next step will be notifications to Best Buy Headquarters, Better Business Bureau and Texas state AG office.
Dirk
Bridgeport, Texas
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