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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Refused tracking number for order placed by my mother
- Deceptive and dishonest pricing practices
- Door Buster Sale Ran Out of Stock, Customers Pushed to Similar Products
- Laptop Rebate of $400 Not Paid After Two Submissions, Supervisor Refused Escalation
- Charged 15% Restocking Fee on Gift Camera That Stopped Working
- Told Xbox Controller Replacement Would Void Service Plan Despite Promised Coverage
- Camcorder Video Failed, Repair Returned Same Fault Despite Four-Year Plan
- Extended Warranty Refused on Dead Sony Palm Pilot After Verbal Promise
- Data Wiped During Repair, Store Wanted $89 to Retrieve Lost Files
- Camera Service Plan Denied After Store Broke LCD During Repair
- Appliance Service Plans Sold as Parts and Labor Exclude Labor Costs
- Protection Plan No-Lemon Policy Left Sony Clie Without Replacement
- Charged $15 Fee to Make a $10 Payment on Store Credit Plan
- Vacuum Repair Delayed, Calls Went Unanswered for Over 15 Minutes
- Warranty Repair Quoted at Six Weeks After Sony Fixed It in Days
- Sold Generic Samsung Phone Chargers as Correct Product, Only Store Credit Offered
- DVD Drive Order Cancelled as Item Not Found Despite Store Stock
- Store Refused 10% Off Coupon and Offered Gift Card Instead
- Salesperson Assured Second Floor Delivery, Then Delivery Crew Refused Big Screen TV
- Refused Exchange of Car CD Player Without Outer Plastic Wrapping