Purchased a three year extended warranty on a Sony Vaio laptop computer (computer cost $2,400, warranty cost $250.) Computer required servicing within the first year; sent it back to Sony (free of charge). Sony fixed it and returned it in THREE DAYS (five days including shipping.)
However, computer again requires servicing a year later. Given we'd paid TWO HUNDRED AND FIFTY DOLLARS for a warranty, I took it back to Best Buy at 4737 Concord Pike, Wilmington, DE 19803 (Phone: (302) 477-0305). They took the computer, then informed me that it would take SIX WEEKS to complete the repair.
I explained that the computer was the only one in our home. I am a writer and my husband is a lawyer; we need our computer. They informed me there was "nothing they could do". So, I called the Corporate Office to complain. I find it patently ridiculous that one can spend two hundred and fifty dollars on an extended warranty and expect no better service than that. The corporate office told me they "were sorry", but there is nothing they can do.
WARNING: DO NOT buy an extended warranty from Best Buy; it is a complete rip off. They provide service as it suits them, NOT as it suits the customer. We would have been better off NOT buying the warranty and paying Sony to fix the computer, and we would have it back in a much more timely fashion.
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