I recently purchased a "Car ready" CD player and a Boz Scaggs CD. The Total was $115 and some odd cents (I even bought the warranty) The day after bought the CD player I had to return it because It just wasn't the type I really wanted for the car, and the CD, was scratched.
Well, we all know how they package these things, in that REALLY hard plastic that you need a hack saw to open it. I got to the store with everything except the plastic wrapping it came in, the CD was in the packaging still. I was told that they could not exchange or give me my money back because I didn't have the plastic outer wrapping with some number on it.
I asked to speak with a manager, and was told by the clerk she was the manager. I said "so you are telling me I have no choice here, I have to keep this player because I dont have the wrapper?" She said "yes" I said I want the number for the Main office or I want to speak to your boss. She excused herself by saying "just a minute" as rude as she could, she went to a computer and sat down for 15 minutes (yes, I was watching the clock) Then started talking to another employee about the asshole at the counter (ME) who wants a number.
With that the other person comes over and asks to help me I said I was being ripped off and I want some action. She leaves. I stood there for an hour and a half with people looking at me laughing at me talking about me, I thought for sure I was on a T V gag show. Finally I asked to be waited on or I was calling the police since I felt they were robbing me.
This got the attention of another manager, who asked if I was ok< I explained the situation, He then looked over my receipt and said it's policy to read the huge sign in front of my face. So I asked about the cd, I wanted to get another one, he stated that I have to get the same one, I said I didn't really like it, despite the scratch, he said I had to get the same one.
I went to look for one there was none. They called someone and they pulled one from the back I guess. At this point I had been through enough and wasted time 2 hours I was there. I told the clerk they can keep everything that this was the most unbelievable day of my life. I have been in touch with the proper people (not from Best Buy) and am working on seeing that someone
else does not get taken for any money, let alone $115.
I wonder who put my money in their pocket. I hope they put it to good use, like to the Flood victims of that area.
0 comments