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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Charged 15% Restocking Fee on Laptop Box Opened by Store Employees
- Warranty Changed After Sale, Store Refused In-Store Phone Replacement
- Mr. Bean DVD Set Missing a Disc, Exchange Refused Then Staff Rude
- Pushy Cashier Pressed Extended Coverage and Roughly Handled Boxed PC
- Plasma TV Sold Without Stand Despite Seven Staff Saying It Included One
- Refused Price Adjustment After Exchange of Cracked Laptop Within 14 Days
- Third Lemon Laptop Repaired Six Times, Replacement Denied Under Plan
- Computer Disabled During Service, Monitor Order Failed, Managers Called Customer a Liar
- Ex-Employee Compares Two Stores: Family Culture Versus Sales Pressure
- Promised 100,000 Reward Zone Bonus Points Never Credited
- Laptop Arrived Damaged After Warranty Repair, Store Blamed Shipper
- Former Employee Describes Pressure to Sell Plans and Unfair Scheduling
- Used DVD With Scratches and Fingerprint Sold as New
- Wanted $35 extra from us for their mistake
- Lost Rebate Money Twice and Rude Management at Niles Store
- Returned RCA TV Had Mismatched Serial Number, Manager Showed Attitude
- Salesperson Said Customer Qualified for Sprint Rebate, Then It Was Denied
- Performance Plan Pushed on Sony Vaio Media Center With Repeated Problems
- Store Credit Spent by Someone Else After Return, No Gift Card Issued
- Salesperson Quoted Price $150 Lower Than Register Total