I purchased a $799.99 Sony MiniDV DCR-TRV33 camcorder along with a $159.99 4-year guarantee back in June/26/03. Just 2 weeks ago the visuals on the camcorder goes out. The side display monitor displays all black (therefore it cannot pick up any visual) but pure audio. Even when the record button is pressed it only records audio and no visuals. Anyway, I take it back because like many Best Buy suckers who were conned into thinking that if they bought the protection plan they will get a new camcorder right away... Thinking that I will get my replacement camera.
I find that I have to get my camcorder serviced. Fine. I go along with the logistics when I get my camcorder back in the mail and the exact same problem occurs. I take my camcorder back that same day and the manager tells me that the camcorder has to be sent again for repairs because all that was done was a cleaning. Didn't they check my camcorder when they mailed it back!?! Why am I getting back the same broken camcorder with the same problems? And why do I have to speak to managers who will only tell me what they are trained to say instead of empathizing with me, seeing that that sold me a lemon, realize that when customers buy their over-priced protection plan that they at least deserve to get another product no questions asked? I am so f*ing furious! Why do I have to wait another two weeks for a problem that should have been taken care of the first time my product was sent out?
I bought my camcorder from the Culver City Best Buy #179. On the receipt I have Val# 0833-5686-0186-57990179 065 5561Date: 06/26/03Time: 17:190282416
AlexLos Angeles, California
U.S.A.
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