This is getting really unbelievable. I wrote an email
to your customer service department on Friday describing a problem I was having at one of your locations. I purchased a top-of-the-line Dyson Vaccum Cleaner from you and fortunately purchased the extended warrantee.
Over two weeks ago it broke and I brought it in for repair. I was told it would be ready in 8-10 days. So last Friday I called to check on the status. After letting the phone ring for 15 minutes someone picked up and simultaneously hung up. I called again. This time to the Customer Service line where an associate told me
that the person in repair was with another customer
and that's why he didn't pick up the phone. Why
couldn't someone else pick up, explain this and put me
on hold? This time she transfers me to repair where a
gentleman tells me that it looks like my vacuum is
still at the repair shop and he has no information
beyond that. I asked him for the number of the repair
facility to which he tells me he is not allowed to
give that number to customers. So I ask him if he
could call and then call me at home with any
information, to which he agrees.
Saturday afternoon I still have not received a call so I call the store again. Once again it rings for 21 minutes before I get an answer. When the associate answers this time, he asks me if I made the call after 3p the day before. I replied that yes it was around 4pm Friday afternoon. He then tells me that this is the reason why I did not get a call back because the shop is
closed after three and won't reopen until Monday.
Once again somebody could have said this before. At
this point I emailed your customer service department
and received a generic reply that was both patronizing
and an insult to my intelligence from a girl named
Charline or Charmaine. She tells me that she followed
up with the repair shop and that my vacuum is being
processed normally. How did she get in touch with the
closed repair facility? So I called the store again
today where once again I had to call twice because
someone picked up and hung up after ringing for over
15 minutes.
This time the associate checks the status and comes back on the line to inform that there has been nothing done with my vacuum cleaner and that I should call on Wednesday when the repair department manager a gentleman named Milton will be there. Why was I told that my vacuum is being processed "normally" when it hasn't been touched? You guys should be ashamed.By the way the store is your Altamonte Springs Florida location
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