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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Salesman Showed Contempt for Elderly Couple Buying Stereo System
- Advertised Acer Laptop Unavailable for Weeks, Bait and Switch
- Hacked Laptop Not Fixed After Ten Restores and Three New Drives
- Laptop Declared Fried After Pop-Up Removal
- Product Listed in Stock Online Was Not at the Store
- Reward Card Late Fee Not Removed After Vacation Billing
- Consultant Pushed Air Card Though I Declined for iPad Purchase
- Manager Dismissed My Nintendo 3DS Price Drop Question
- Advertised Phone Upgrade Price Refused, Later Offered at $299
- Contact Problem Resolved After 20 Minutes, Representative Was Great
- Online Gift Order Backordered Then Cancelled Weeks Later
- Camera Repaired Twice in Six Months and Replacement Refused
- Nine Different Customer Service Reps and No Lost Gift Card Help
- Fake Contest Win Text Offering Best Buy Gift Card
- Charged Shipping Fees Without Receiving Promised Gift Card
- Lost Receipt for Cash Headset Purchase, Seeking Refund Options
- Given Someone Else's Computer When Picking Up Dell for Inspection
- Geek Squad Malware Removal Took Days of Delays
- Droid Bionic Replacement Problems and Poor Phone Department Service
- Rude Managers and Staff Who Must Sell Warranties