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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Open Box MacBook Not Covered by Apple Warranty as Managers Promised
- Store Refused Online Order Pickup Without Physical Credit Card
- 42,957 Reward Zone Points Deducted by Corporate Without Explanation
- Plasma TV Returned Scratched From Repair and No Replacement Yet
- Protection Plan Sold as Easy Replacement but Damage Claim Denied
- Black Tie Protection Replacement Paid $100 Less Than Purchase Price
- Phone Confirmed In Stock Then Declared Out of Stock In Store
- Everyone Who Received the Gift Card Text Should Get One
- Free Delivery Advertised but Order Confirmation Charged $70
- Phone Number and ID Requested for Small Receipted Returns
- Text Saying $1000.00 Best Buy Gift Card Won
- Prize TV Found With Cracked Screen After Months in Box
- Verizon iPhone 5 Order Required 28 Day Wait
- Taking My Business Elsewhere and Spreading the Word
- Manager Indifferent When I Found No Laptop I Liked
- Smoking Microwave Refund Delayed Through Store Credit Card
- Rep Raised Voice and Threatened to Cancel Husband's Protection Plan
- Charged for a Water Bottle I Did Not Buy
- iPad Cases Never Delivered and No Refund Given
- Text Claiming $1000 Gift Card Never Entered