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Asurion
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COMPLAINTS109
VERIFIED PHONE(615) 837-3000
LAST CHECKED2026-10-14
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 109 historical complaints about Asurion, published between 2005 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Defective replacement phone and no help from Asurion
- Higher Deductible After Policy Change, Used Replacement Phone
- Replacement Phone Arrived Without Memory Card After Theft Claim
- Five Replacement Phones Defective, Sixth Still Not Sent After Theft
- Replacement Phone Cheaper Than Insured $480 Phone After Seven Years
- Xbox 360 Returned Unrepaired Twice, Wants Replacement Console
- Replacement Phone Not the Rugged Waterproof Model Insured
- Damaged Phone Return Not Credited, $150 Charged for Unreturned Phone
- Phone Insurance Deductible Is Reasonable, Read Your Policy
- Charged $130 for replacement phone then asked to return both phones
- Higher deductible and monthly fee under old rules after rates dropped
- Paid $50 service charge for replacement phone then told to return it
- Phone claim repeatedly rejected over proof of ownership documents
- Asurion and Sprint doubled phone insurance deductible without consent
- Failed to pay on insurance policy on cell phone replacement
- Deductible not disclosed when selling handheld device insurance
- Faxed documents repeatedly but Asurion never received them, phone replacement delayed
- Replacement phone defective after 5 weeks and second $180 deductible demanded
- Claim line hang-ups and no replacement phones in stock
- How to file complaints with all state regulators against insurer