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Asurion
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COMPLAINTS109
VERIFIED PHONE(615) 837-3000
LAST CHECKED2026-10-14
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 109 historical complaints about Asurion, published between 2005 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Refurbished replacement sent, deductible kept and original phone demanded
- Two refurbished replacement phones faulty after lost phone claim
- Insurance not found on phones after upgrade purchases, daughter's loss
- Deductible kept after lost phone found, return of replacement requested
- $200 charge for broken phone envelope never received
- Overdraft fees after charge for unreturned damaged phone
- Phone insurance paid monthly but no replacement phone available
- Inferior replacement phone and two hour wait to transfer number
- Malfunction claim denied despite pamphlet listing malfunction protection
- Replacement Blackberry delayed repeatedly and activation failed over wrong ESN
- Seventh replacement phone failing and claims denied for water damage
- Replacement phone not activated and no supervisor available
- Claim not filed after hours on phone and told to fax forms
- Phone claim voided and endless paperwork under equipment protection
- Replacement LG phone was defective and would not charge
- Replacement phones keep breaking and return tracking records mismatched
- Replacement phone locked and Asurion hangs up on callers
- Battery replacement refused as issue older than two months
- Replacement phone was a cheap copy and cover fell off
- Replacement phone sent was low quality and reshipping fee charged