Worst example of BAD SERVICE! Asurion & Verizon Wireless policy SUCK!!!
Long story short... Bought my droid phone at Best Buy & got the insurance through Verizon (mistake #1). I should have bought the plan ($9/month with no deductible, get a same day loaner phone, etc), but I went with the Verizon plan figuring they have a vested interest to keep my happy & on their plan! (mistake #2).
My droid was working just fine until it fell in the lake (my mistake #3).
When I went to Verizon, I had to wait over 1 hour (not kidding!), only to be told that I would have to call the insurance 800#, as they are a separate company!
I went online & filled out a claim, knowing I would have to pay a deductible, etc. After completing the 3 pages of claim form, I was notified the droid was on national back order & could get on a waiting list! The droid is the #1 or #2 selling phone in the world! What kind of wait for an UNPOPULAR phone? They tried to make me take a lessor version of the droid. WTF?
I completed the claim, then decided to CALL the 800#. The phone system was a joke... Finally got a human (sounded like a computer know that I think of it) who had a monotone 'I'm so sorry, but i can't help you' answer for everything. Backorder means a couple weeks without a phone... And then the phone is going to be a refurbished one? Thats NOT what I was told when I bought the insurance!
Asurion Insurance is a total joke! Buy your phone at & get it insured there too!
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