Asurion

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 109 historical complaints about Asurion, published between 2005 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.

• Replacement phone came with unapproved battery that would not fit or loadPublished Apr 2, 2012 · Historical consumer allegation
• Phone held until identity documents emailed or faxed for insurance claimPublished Mar 20, 2012 · Historical consumer allegation
• Faulty replacement phones and charges threatened for returned phonesPublished Feb 28, 2012 · Historical consumer allegation
• Stolen iPhone claim delayed repeatedly despite uploaded billing statementPublished Feb 25, 2012 · Historical consumer allegation
• Deductible raised to $99.99 after basic phones reclassified as advanced devicesPublished Feb 2, 2012 · Historical consumer allegation
• $90 deductible after paying $7 monthly for two years on BlackberryPublished Jan 27, 2012 · Historical consumer allegation
• $199 deductible, defective replacement phone and cancelled insurancePublished Jan 27, 2012 · Historical consumer allegation
• Power button failed and 12 month warranty voided on replacement phonePublished Jan 26, 2012 · Historical consumer allegation
• No refund after returned phone was found and package refusedPublished Jan 21, 2012 · Historical consumer allegation
• Refused further warranty claims after second claim on refurbished phonesPublished Jan 18, 2012 · Historical consumer allegation
• Credit not applied for returned phone despite confirmation emailPublished Jan 5, 2012 · Historical consumer allegation
• Stolen iPhone claim requires notarized form and hidden $199 deductiblePublished Dec 26, 2011 · Historical consumer allegation
• Poor customer service and difficult claim process for phone insurancePublished Dec 22, 2011 · Historical consumer allegation
• Phone replacement denied over battery after paying two years of insurancePublished Dec 21, 2011 · Historical consumer allegation
• Roadside assistance left me waiting in the rain for hoursPublished Dec 20, 2011 · Historical consumer allegation
• Replacement phone defective and $50 deductible not refundedPublished Dec 16, 2011 · Historical consumer allegation
• Hidden deductibles and slow claims; call state regulatorsPublished Dec 14, 2011 · Historical consumer allegation
• Unexpected $200 deductible added to phone bill after iPhone claimPublished Dec 13, 2011 · Historical consumer allegation
• Lost iPhone claim transferred repeatedly and insurance reportedly droppedPublished Oct 28, 2011 · Historical consumer allegation
• Stolen phone replacement denied after 60 day limitPublished Sep 12, 2011 · Historical consumer allegation