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Asurion Reviews & Complaints
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REVIEWS & COMPLAINTS111on USAComplaints · none in last 3 yrs · latest 2012
WEBSITEasurion.com
HEADQUARTERSNashville, TN
PROFILE CHECKED2026-11-02
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 111 historical complaints about Asurion, published between 2005 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Stolen phone replacement denied after 60 day limit
- Replacement phone defective, returned phone reported lost
- Refused to replace broken phone with equivalent features
- Phone insurance deductible costs make service poor value
- Broke my phone and has not returned it yet, charged me $145
- Phone charging problem not covered by equipment coverage
- Replacement phone delivery delayed a day
- Replaced broken phone, with discontinued model that only works on occasion
- Replacement phone could not access the web
- Replacement phone arrived broken, blamed on customer
- Phone insurance deductible after short-lived HTC Evo
- Smartphone replacement deductible higher than promised 50 dollars
- Replacement phone worse quality than the one sent in
- Sent different phone than requested after paying $130 claim fee
- Replacement phone arrived already activated by another user
- Replacement phones defective and insurance deductible not refunded
- Charged $500 for not returning old phone despite insurance premiums
- Replacement phone was cheap model worth far less than original
- Stolen phone claim denied after insurer claimed it was broken
- Stolen phone claim delayed and replacement on backorder