Complaint / Review
Sears
Wheel Alignment Refund Promised but Never Received

On July 15 I scheduled online a wheel alignment with Sears Automotive for my 2009 BMW SUV. I paid $76.95 via PayPal.

July 16 I took my car to the local Sears Auto Center, where the Service Manager told me that in order to do the alignment, they would have to drill holes in my car's struts at an additional cost of $120. I declined and asked for a refund. He told me I would have to get my refund online, since I had booked the appointment and paid online. The alignment was not performed. I asked if I needed any paperwork for my refund, he said "no" that they would simply tear up the order and not charge it.

I asked for a refund (all documented) via e-mail and by phone on July 16th and several times since. A refund was promised on several occasions, but never occurred. My case was escalated to Mr Jan Erik, the Senior Case Manager of Social Media Support, who promised to check with sears.